- Features
Features
WhatsApp is a global messaging powerhouse. It has over 3 billion monthly users worldwide, making it the most widely used mobile messenger. In countries like India (854 M users) and Brazil (148 M), it’s a near-ubiquitous, according to worldpopulationreview.com. For Shopify merchants, this means the channel customers use daily is WhatsApp. Studies show WhatsApp message open rates of 98% – far exceeding email open rates. Consumers check WhatsApp 3 – 4 times a day, and 54% of people prefer receiving marketing messages via WhatsApp. With such engagement, using WhatsApp for your store’s marketing and support makes sense. Messaging apps have no spam folders or promotional tabs, so offers reach customers instantly. In short, WhatsApp connects you to shoppers in real time, helping recover carts, share promotions, and answer questions faster than email or SMS. Looking for the best WhatsApp app for Shopify, then here is your destination.
1) Superlemon WhatsApp Shopify app
By: SuperLemon
Rating: ★ 3.4
Reviews: 1,034
Pricing: Free plan available; paid plans start from $15/month (7-day free trial)
SuperLemon’s WhatsApp Support app is here for you. Enhance your Shopify store’s customer support, engagement, and conversion rates with SuperLemon’s WhatsApp Support app.
What are Superlemon WhatsApp Shopify app pricing and benefits?
Key Features:
- WhatsApp Live Chat Button: Add a WhatsApp chat button to your store for fast, real-time support and customer resolution.
- WhatsApp Share Button: Allow shoppers to share your store or product pages with contacts, driving referral traffic and organic reach.
- Automated WhatsApp Message Templates: Send pre-built automated messages for order updates, abandoned cart reminders, and confirmations.
- Manual WhatsApp Messaging: Maintain personal connections with customers by sending customized 1:1 messages directly from your dashboard.
- Abandoned Cart & Order Notifications: Recover lost revenue by triggering automated cart recovery messages and order confirmation alerts.
Pros:
- Quick setup with no coding required
- Strong entry-level features for support + cart recovery
Cons:
- UX and support feedback from users is mixed
- Lacks advanced automation and campaign segmentation features
Best For:
Small to mid-size Shopify stores that want an affordable and simple solution to enable WhatsApp chat support, basic automation, and abandoned cart recovery without technical complexity.
2) Wappify – WhatsApp Marketing
By: Upquads
Rating: ★ 4.3 (8+ reviews)
Pricing: From $4.99/month; Free trial available
Works With Latest Shopify Themes: Yes
Wappify – WhatsApp Marketing is an all-in-one WhatsApp engagement and marketing tool for Shopify that helps brands recover abandoned carts, offer instant customer support, and run targeted WhatsApp campaigns.
Which WhatsApp tools work best for Shopify stores?
Key Features
- Abandoned Cart Recovery via WhatsApp
- WhatsApp Chat Support Widget.
- Targeted WhatsApp Marketing Campaigns
- Analytics & Performance Tracking
- Pre-Made Templates for Notifications
Pros
- Easy to set up – beginner-friendly
- Combines chat + abandoned cart + campaigns in one tool
Cons
- Limited compared to API-based enterprise tools
- Basic automation flows only.
Best For
This app is ideal for:
- Small Shopify stores starting with WhatsApp marketing
- Brands wanting chat + cart recovery + basic campaigns
- Merchants who want low-cost WhatsApp automation without technical setup
3) Cartly Abandoned Cart Recovery – Shopify WhatsApp apps
By: Care Cart
Rating: ★ 4.9 (244+ reviews)
Pricing: Free plan available;
Works With Latest Shopify Themes: Yes
Cartly Abandoned Cart Recovery is a lightweight yet powerful abandoned cart recovery and retention tool for Shopify.
Cart Abandoned & want Cart Recovery using Shopify WhatsApp apps ?
Key Features
- Abandoned Cart & Checkout Recovery (Email + Push)
- Email Popups to Grow Subscriber List
- Spin-to-Win & Discount Reward Delivery
- Order Follow-Up & Win-Back Email Campaigns
- Pre-Built Email Templates & Automation
Pros
- Perfect for beginners – no complex setup
- Includes email + push + pop-ups in one tool
Cons
- No WhatsApp automation or API support
- Limited to email & push—not omnichannel
Best For
This app is ideal for:
- Small & mid-size Shopify stores wanting simple cart recovery
- Brands that want a non-WhatsApp recovery option
- Stores building an email subscriber base with pop-ups & spin-to-win engagement
4) TextYess – WhatsApp Marketing & AI Support for Shopify–
By: TextYess
Rating: ★ 4.9
Pricing: Paid plans start from $249/month
Built for growing and scaling brands, TextYess brings AI-powered WhatsApp support, automated sales, and marketing campaigns together in one powerful platform.
Want to do WhatsApp Marketing & need AI Support ?
Key Features:
- AI-Powered WhatsApp Assistant: A 24/7 AI agent trained on your product catalog and FAQs to handle sales and customer support.
- Automated Campaigns & Workflows: Set up customer journeys, post-purchase flows, reminders, and upsell campaigns on autopilot.
- Multi-Language Support: Engage customers in multiple languages for a better regional customer experience.
- Broadcast Campaigns: Send promotional campaigns, offers, and updates to segmented audience lists.
- Advanced Analytics: Access data-rich dashboards to track campaign performance, conversions, and customer behavior.
Pros:
- Powerful AI automation is reducing the manual support workload.
- Multi-language and enterprise-level campaign capabilities
Cons:
- Higher pricing is not suitable for small businesses.
- Requires initial setup and training for best AI performance
Best For:
Fast-growing DTC brands and mid-to-enterprise Shopify stores needing automated WhatsApp sales, support, and multilingual campaigns – without increasing team size.
5) Interakt – WhatsApp Chat, Abandoned Cart & Marketing
By: Interakt
Rating: ★ 4.6
Reviews: 470+
Pricing: Paid plans start from ₹999/month
Interakt is one of the most widely used WhatsApp marketing and support platforms for D2C and Shopify brands in India. It helps brands automate cart recovery, provide WhatsApp support, and send marketing broadcasts – all while staying compliant with WhatsApp Business API standards.
Want best WhatsApp Shopify app for WhatsApp Chat, Abandoned Cart & Marketing?
Key Features:
- Abandoned Cart Recovery Flows: Automate WhatsApp reminders with discount codes to bring back dropped customers.
- Automated Notifications: Send order updates, COD confirmations, delivery alerts & feedback requests.
- Team Inbox for Support: Manage customer queries with a unified WhatsApp helpdesk for your support team.
- WhatsApp Product Catalog: Showcase products directly inside WhatsApp to boost conversion.
- Broadcast Promotions & Offers: Send segmented campaign messages to opted-in customers.
Pros:
- Strong cart recovery + automated notifications
- Built for D2C and India-focused businesses
- Unified inbox for multi-agent support
Cons:
- Limited AI automation compared to new-age platforms.
- Campaign reporting and analytics can be more advanced.d
Best For:
Small to mid-sized D2C Shopify India brands that need a reliable, compliant, all-in-one WhatsApp solution for cart recovery + support.
6) Zoko – Shopify WhatsApp marketing
By: Zoko
Rating: ★ 4.1
Reviews: 160+
Pricing: Paid plans start from $19.99/month
Zoko is built for multichannel WhatsApp commerce – combining sales, support, influencer affiliate selling, and marketing automation. It offers collaborative inboxing, sales funnels, and an affiliate/influencer WhatsApp selling feature that makes it popular among influencer-led D2C brands.
Want Shopify WhatsApp marketing and Marketing Automation?
Key Features:
- Automated Sales Funnels: Drive personalized upsells, follow-ups, COD verification, and repeat purchase reminders.
- WhatsApp Support Inbox: Manage support tickets and assign chats across your team.
- WhatsApp Commerce Storefront: Let customers browse products and check out inside WhatsApp.
- Influencer/Affiliate Sales Tool: Give creators a WhatsApp-powered dashboard to drive sales & track commissions.
- Broadcasts + Segmented Campaigns: Promote launches, sales, and drops to the right audience.
Pros:
- The influencer/affiliate selling feature is a strong differentiator.
- Supports a full WhatsApp commerce experience
Cons:
- Not ideal for very small stores
- The affiliate system requires setup & onboarding.g
Best For:
D2C brands that sell heavily through creators, WhatsApp commerce, and conversational sales funnels.
7) DelightChat – Need WhatsApp Support + Multi-Agent Helpdesk
By: DelightChat
Rating: ★ 4.5
Reviews: 141+
Pricing: Paid plans start from $49/month
If customer support is your primary focus, DelightChat is a powerful multi-channel helpdesk for WhatsApp, Instagram, Facebook, and email – built specifically for ecommerce. It gives your support team a single inbox to manage customer queries with automation and saved replies.
Need WhatsApp Support + Multi-Agent Helpdesk?
Key Features:
- Omnichannel Support Inbox: Centralize WhatsApp, IG, FB & email support into one app.
- Multi-Agent Support with Roles: Add multiple team members with permission-based roles.
- Automation & Macros: Create auto-replies, routing rules, and support workflows.
- Order Lookups & Refund Assistance: View order details & assist customers instantly from chat.
- Performance Reporting: Track team productivity, SLA, and response time.
Pros:
- Best-in-class for customer support teams
- Reduces support workload using automation
- Multi-channel inbox – not just WhatsApp
Cons:
- Not a marketing-heavy tool – support first
- AI automation is basic compared to newer WhatsApp AI apps.
Best For:
Brands with 2–20 support agents who want a centralized support platform across WhatsApp and social channels.
8) WATI: WhatsApp Team Inbox – Product Feed & Shopping Catalogue
By: WATI’
Rating: ★ 4.0
Reviews: 225+
Pricing: Paid plans start from $39/month
WATI is a WhatsApp API-based team inbox and campaign tool built for mid-sized brands who want support + marketing, + catalog selling. It integrates deeply with Shopify to sync product details, automate notifications, and allow a multi-agent support setup.
Looking for WhatsApp Shopify app – WhatsApp Product Feed & Shopping Catalog ?
Key Features:
- Team Inbox with Automation: Manage support with routing, macros, and workflow rules.
- WhatsApp Product Catalog Sync: Display synced Shopify product listings inside WhatsApp for shopping.
- Automated Broadcasts & Flows: Push promotions, offers & lifecycle flows to customers.
- Smart Chat Routing: Assign chat to the right agents based on rules.
- Customer Tagging & Segmentation: Personalize communication based on buyer behavior.
Pros:
- Strong for support + product catalog-lead selling
- Workflow automation saves team bandwidth.
Cons:
- WhatsApp API onboarding takes time
- Not as affordable for small stores
Best For:
Growing Shopify stores need a scalable support + catalog shopping,g + automation platform on WhatsApp.
9) WA Chat & AI Abandoned Cart WhatsApp Abandoned Cart Recovery
By: BiteSpeed
Rating: ★ 4.9
Reviews: 311
Pricing: Free plan available; paid plans from $29/month
BiteSpeed is a high-conversion WhatsApp marketing platform popular among D2C brands for its powerful automation flows, pop-ups for opt-ins, and advanced retargeting capabilities.
Looking for high-conversion WhatsApp marketing platform ?
Key Features:
- High-Converting Popups & Opt-ins: Exit-intent, spin-to-win & discount popups to collect WhatsApp subscribers.
- Pre-Built Automation Flows: Cart recovery, COD verification, feedback, replenishment & reorder reminders.
- WhatsApp + Email + SMS: A multi-channel lifecycle marketing system to maximize repeat sales.
- WhatsApp Remarketing Audience Sync: Sync audiences to Meta for WhatsApp retargeting ads.
- AI Chat & Product Recommendations: Boost AOV with personalized upsells.
Pros:
- Strongest automation flows + retention engine
- Excellent for boosting repeat purchase rate
Cons:
- Advanced features require a paid plan
- Works best when the store already has traction
Best For:
Scaling D2C brands that want high-ROI WhatsApp automation, retargeting, and multi-channel lifecycle campaigns.
10) CODFIRM – Order Confirmation ON WhatsApp
By: CODFIRM
Rating: ★ 3.7
Reviews: 47
Pricing: Free to install
If you deal with COD orders, CODFIRM is one of the best tools to reduce fake COD orders, RTO losses, and convert COD to prepaid using WhatsApp verification flows.
Want Order Confirmation ON WhatsApp + COD to Prepaid Boost ?
Key Features:
- Log customer intent on COD with OTP verification on checkout
- Hide COD based on pincodes, products, order value, high RTO customers, etc
- Fast checkout with OTP login, address prefill, and preferred payment method
- Convert COD orders to prepaid; block COD orders with high RTO risk
- Send confirmation, shipping, out for delivery, and delivery alerts via WhatsApp
Pros:
- Reduces COD fraud & RTO significantly
- Increases prepaid order share
Cons:
- Limited beyond COD workflows
- Works best for India-based stores
Best For:
D2C and Fashion/Beauty brands with high COD orders who want to cut losses and push prepaid conversions through WhatsApp.
11) Looking for a Shopify abandoned cart app?
By: Carthike
Rating: ★ 4.9 (258+ reviews)
Pricing: Free plan available; Free trial included
Built For Shopify: ✅ Yes
Location: Based in India
CK: Abandoned Cart on WhatsApp is a powerful WhatsApp automation and marketing app for Shopify that helps merchants recover abandoned carts, send automated order alerts, verify COD orders, and boost conversions using the WhatsApp API.
Looking for a Shopify abandoned cart app?
Key Features:
- Abandoned Cart Recovery (via WhatsApp API)
- WhatsApp Automation for Orders, Shipping & COD
- Marketing & Broadcast Campaigns (High Open Rate)
- WhatsApp Chat + Share Button
- Review Collection Integration
- Use Your Existing WhatsApp Number
- Multi-Language Support (30+ Languages)
Pros
- Full WhatsApp automation for marketing + operations
- Helps reduce COD fraud and RTO with verification
Cons
- Requires WhatsApp API for advanced features
- Branding removal only on paid plans
Best For
This app is ideal for:
- D2C & ecommerce stores that want automated WhatsApp revenue
- COD-heavy regions (India, UAE, SEA) to cut RTO rates.
- Stores want abandoned cart + automation + reviews, + marketing in one app.
12) AiSensy – WhatsApp Broadcast, CRM & Automation
By: AiSensy
Rating: ★ 4.7
Reviews: 330+
Pricing: Paid plans start from ₹999/month
AiSensy is a WhatsApp Business API-powered marketing & customer engagement platform that enables Shopify merchants to run WhatsApp broadcasts, drip campaigns, and manage customer communication at scale.
Looking for WhatsApp Business API-powered marketing & customer engagement platform ?
Key Features:
- WhatsApp Broadcast Campaigns: Send bulk promotional & update messages with high delivery rates.
- Automation Workflows: Build flows for onboarding, review requests, offers, replenishment & more.
- Multi-Agent Team Inbox: Manage WhatsApp chats collaboratively with labels & customer history.
- Commerce Integrations: Sync Shopify products into WhatsApp for conversational selling.
- Campaign Performance Analytics: Track open, click-through, conversions & revenue attribution.
Pros:
- Strong broadcasting & automation
- Excellent analytics for campaign ROI
Cons:
- Requires onboarding for full setup
- Not ideal for small or early-stage stores
Best For:
Growing & enterprise D2C brands running high-volume campaigns with a sales + support team and a need for conversion-focused analytics.
13) LimeChat – Need WhatsApp Multi-Agent Support + AI Chatbot?
By: LimeChat
Rating: ★ 4.8
Reviews: 205+
Pricing: Paid plans start from $49/month
LimeChat is an AI-powered conversational commerce platform for Shopify that delivers personalized buying experiences on WhatsApp. Its AI chatbot for e-commerce is one of the strongest in the industry – capable of answering product questions, recommending items, and assisting in checkout.
Need WhatsApp Multi-Agent Support + AI Chatbot?
Key Features:
- AI Ecommerce Chatbot: Answer FAQs, recommend products, and assist in conversion – 24/7.
- Personalized Shopping Experience: AI uses customer behavior & catalog data for tailored suggestions.
- Abandoned Cart, COD & Reorder Flows: Increase conversions and repeat sales effortlessly.
- Unified Support Inbox: Add support agents with AI-assisted replies & macros.
- Instagram + WhatsApp + FB Integration: Unified conversational commerce across multiple platforms.
Pros:
- Industry-leading AI for ecommerce personalization
- Reduces support workload with AI-first chat
- Boosts AOV & conversion with guided shopping
Cons:
- Pricing is higher than entry-level apps
- Works best with good SKU data & traffic
Best For:
Medium to large Shopify D2C brands that want AI-powered guided selling & personalized WhatsApp shopping experiences.
14) QuickReply.ai – Want WhatsApp Marketing, Flows & CRM?
By: QuickReply.ai
Rating: ★ 4.9
Reviews: 315+
Pricing: Free plan available; paid plans start from $19/month
QuickReply.ai is a performance-focused WhatsApp marketing platform designed to maximize conversions with AI-powered broadcast personalization, pre-built Shopify automation flows, and CRM segmentation.
Want WhatsApp Marketing, Flows & CRM?
Key Features:
- AI-Powered Broadcast Personalization: Send customized messages based on interests & purchase behavior.
- 50+ Pre-Built Shopify Flows: Abandoned cart, upsell, repeat purchase, COD, NPS, reviews & more.
- Inbuilt CRM & Segmentation: Group customers by RFM, purchase history, AOV & interaction patterns.
- Smart Revenue Attribution: Track conversions & revenue from each campaign & flow.
- WhatsApp Shop & Upsell Widgets: Increase AOV inside WhatsApp with product suggestions & bundles.
Pros:
- Strong AI + CRM + automation combo
- Excellent for lifecycle marketing & repeat sales
Cons:
- More features than small stores need
- Works best with active audience & campaigns
Best For:
D2C brands focused on retention, upsell, and repeat purchase strategy with automated WhatsApp lifecycle journeys.
Pie chart showing primary focus areas of top WhatsApp apps for Shopify in 2025, such as marketing, automation, chat support, and cart recovery
Shopify WhatsApp Integration & Benefits
Shopify’s open platform means you can integrate WhatsApp via apps or custom code. The official Shopify-WhatsApp app (by Meta) makes it easy: at checkout, customers can opt in to get order updates. Merchants connect a WhatsApp Business account and use pre-approved templates for confirmations, shipping notifications, and more. Key benefits include:
- Higher Open Rates & Engagement: WhatsApp messages hit around 98% open rate,s retainful.com, and users open the app multiple times daily. This means marketing codes, flash sale alerts, or loyalty promotions sent over WhatsApp are almost guaranteed to be seen.
- Direct Support & Feedback: Over 67% of consumers prefer messaging over email or phone for support. Using WhatsApp chat widgets or support apps lets shoppers get instant answers. This can reduce service tickets and increase satisfaction.
- Sales & Cart Recovery: With 54% of people happy to purchase via messaging apps, you can send abandoned cart reminders or upsell offers on WhatsApp. Studies say companies that respond via WhatsApp see 80% higher conversion rates when answering inquiries in under 15 minutes.
- Multimedia & Automation: Unlike email, WhatsApp lets you send images, catalogs, and even set up automated chatbots. For example, one app enables syncing your Shopify product catalog to WhatsApp so customers can browse and buy through chat. This opens WhatsApp marketing automation for Shopify, letting you schedule promotions or send birthday offers automatically.
By leveraging WhatsApp as a sales channel – not just a casual chat – you tap into a market where 74% of consumers expect to transact via messaging apps. The return on investment can be significant: fewer ads needed if you directly re-engage contacts, plus improved loyalty through personal attention.
Best WhatsApp Marketing Tools for Shopify in 2025
WhatsApp has evolved into one of the most profitable marketing channels for Shopify merchants – thanks to its 98% open rates, 45–60% click-through rates, and 5X higher conversions than email. In 2025, Shopify brands are shifting towards WhatsApp Automation + AI-powered conversational marketing to boost sales, improve customer support, and increase repeat purchases.
Below are the best WhatsApp marketing tools for Shopify in 2025 that help you send promotional broadcasts, automate customer journeys, recover abandoned carts, and turn WhatsApp into a high-revenue sales channel:
✅ Top WhatsApp Marketing Apps for Shopify in 2025
| WhatsApp App | Best For | Why It Stands Out |
| WAX: Marketing on WhatsApp | High-end automation & campaigns | Advanced conversational flows, GDPR-compliant, strong for EU markets |
| TextYess | AI-driven personalization | AI shopping assistant + multilingual support + revenue analytics |
| Hextom: WhatsApp, SMS & Push | Omnichannel marketing | Balances WhatsApp, SMS, and push to avoid message fatigue |
| Interakt – Sell on WhatsApp | Catalog selling & WhatsApp Storefront | Syncs Shopify catalog & makes WhatsApp a full sales channel |
| Wa: Abandoned Cart on WhatsApp | COD order confirmations + cart recovery | Great for India; strong automated COD + win-back flows |
| WhatsApp Marketing Automation (WhatsApp Marketing Pro) | End-to-end promotional automation | Easy broadcast campaigns and behavior-based segmentation |
How to choose the best WhatsApp app for your Shopify store
Follow this 5-step checklist:
- Define the use case: support, marketing/broadcasts, abandoned-cart recovery, or catalog selling? Match the app to the use case.
- Check opt-in & compliance: WhatsApp Business API requires opt-in for templates. Ensure the app manages opt-in flows.
- Test deliverability & templates: Send test messages, validate template approvals, and confirm message rendering across devices.
- Measure cost-per-message vs subscription: For high volume, per-message models (Meta API) can add up – use flat-rate apps or negotiate volume pricing.
- Start small, then scale: Launch with a chat widget (free) → add order notifications → automate abandoned cart → run promotions. Track open and conversion rates.
Such apps and tools build a customer retention base and loyalty support – to know more when your D2C Brand Needs a Loyalty Program
📈 Why Your Shopify Store Needs WhatsApp Marketing in 2025
- D2C ad costs are rising, and email engagement is dropping.
- WhatsApp provides a personal, instant, and high-trust channel to nurture buyers.
- WhatsApp automation helps reduce dependency on paid ads by building a retention-first sales engine.
WhatsApp marketing is no longer optional – it’s becoming a core revenue channel for Shopify brands in 2025, especially for D2C, Fashion, Beauty, Wellness, Grocery, and COD-heavy stores.
FAQ – Quick answers merchants ask about WhatsApp + Shopify
Q1: Is there an app for WhatsApp marketing with Shopify integration?
A: Yes – many apps (Interakt, TextYess, WhatsApp Marketing Pro, WAX) provide Shopify integrations for marketing, automated campaigns, and catalog syncing.
Q2: Which app is best for abandoned cart recovery on WhatsApp?
A: GloCart, Wa/Wava, and H3 are optimized for cart recovery flows. They support personalized reminders and links to the cart.
Q3: Can I use WhatsApp for order tracking on Shopify?
A: Yes – H3 and the official WhatsApp solutions can send order confirmation and shipping updates through templates.
Q4: Are there free WhatsApp apps for Shopify?
A: Several apps offer free plans – Chaty, Shopify Inbox, GloCart (free tier), Interakt (free tier) – but features may be limited.
