Welcome to Retenzy. These Terms and Conditions ("Terms") govern your access to and use of the Retenzy website, applications, software, integrations, and related services (collectively, the "Services"). By accessing or using Retenzy, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
1. About Retenzy
Retenzy provides customer engagement, retention, loyalty, reviews, memberships, referrals, analytics, and related tools for eCommerce businesses. Retenzy is a software-as-a-service (SaaS) platform and does not operate, own, or manage any online store or customer transactions conducted by merchants.
2. Eligibility
You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business you represent. By using Retenzy, you confirm that you meet these requirement
3. Account Registration
To access certain features, you must create an account.
1)You agree to provide accurate, complete, and up-to-date information.
2)You are responsible for maintaining the confidentiality of your login credentials.
3)You are responsible for all activities that occur under your account.
Retenzy reserves the right to suspend or terminate accounts that provide false information or violate these Terms.
4. Use of Services
You agree to use Retenzy only for lawful business purposes and in compliance with all applicable laws and regulations.
You must not:
1)Use the Services for fraudulent, misleading, or deceptive activities
2)Interfere with or disrupt the security or performance of the Services
3)Attempt to gain unauthorised access to systems or data
4)Use Retenzy to send spam or unsolicited communications
5. Pricing, Billing, and Payments
1)Retenzy operates on a subscription-based pricing model.
2)All plans include access to Retenzy features; pricing is based on usage factors such as order volume and email volume.
3)Fees are billed on a recurring basis as outlined at the time of purchase.
4)All fees are non-refundable unless otherwise stated.
Retenzy reserves the right to modify pricing with prior notice.
6. Plan Changes and Cancellation
1)You may upgrade or downgrade your subscription at any time from your account dashboard.
2)You may cancel your subscription at any time. Upon cancellation, access to the Services will end at the conclusion of the billing cycle.
3)Retenzy is not responsible for data loss following cancellation. You are encouraged to export your data before cancelling.
7. Third-Party Integrations
Retenzy may integrate with third-party platforms, tools, or services.
1)Retenzy is not responsible for third-party services, content, or policies.
2)Your use of third-party integrations is governed by their respective terms and conditions.
8. Data and Privacy
Your use of Retenzy is subject to our Privacy Policy, which explains how we collect, use, and protect your information. You retain ownership of your business and customer data. By using the Services, you grant Retenzy permission to process data solely to provide and improve the Services.
9. Intellectual Property
All content, software, trademarks, logos, and intellectual property related to Retenzy are owned by or licensed to Retenzy.
You may not copy, modify, distribute, sell, or lease any part of the Services without prior written consent from Retenzy.
10. Confidentiality
Each party agrees to keep confidential any non-public, proprietary, or sensitive information received through the use of the Services, unless disclosure is required by law.
11. Service Availability and Modifications
Retenzy aims to provide reliable and uninterrupted access, but does not guarantee that the Services will always be available or error-free.
We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice.
12. Disclaimer of Warranties
The Services are provided on an "as is" and "as available" basis. Retenzy makes no warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
13. Limitation of Liability
To the maximum extent permitted by law, Retenzy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
Retenzy’s total liability shall not exceed the amount paid by you for the Services in the three (3) months preceding the claim.
14. Indemnification
You agree to indemnify and hold harmless Retenzy, its affiliates, officers, and employees from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.
15. Termination
Retenzy may suspend or terminate your access to the Services if you breach these Terms or engage in activities that harm the platform or other users.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction where Retenzy operates, without regard to conflict of law principles.
17. Changes to These Terms
We may update these Terms from time to time. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.
18. Contact Information
If you have questions about these Terms, please contact us:
📧 Email: support@retenzy.com
By using Retenzy, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
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