- REVIEW ANALYTICS
Turn Customer Feedback into Potent Insights
with Review Analytics.
Brands leveraging review analytics gain deeper customer insights, cultivate customer retention, and accelerate sales.
Analyze the Collected Reviews
Analyse, track, and understand all review data collected from across your store with visual dashboards and real-time insights.
- Access a comprehensive view of customer sentiment by analysing reviews with the aid of simple-to-read charts and graphs.
- Identify trends in review data to effect positive changes to your products, services, and customer experience.
- Use review heat maps and trend lines to evaluate seasonality and customer behaviour.
Average Rating & Rating Breakdown Analytics
Effectively sift through and understand how customers perceive your brand through rating analysis.
- Quickly view star rating averages through graphs and fast, actionable insights.
- Monitor variances in ratings and act before conversion is affected.
- Break down ratings by 5-star and 4-star ratings and ratings below 4-star levels to learn about customer sentiment in detail.
- Compare product categories and performance in ratings on various products to see which category offers the greatest satisfaction.
- Use visuals with percentage breakdowns to identify priority improvements or to build work for product trust.
Average Rating & Rating Breakdown Analytics
Effectively sift through and understand how customers perceive your brand through rating analysis.
- Quickly view star rating averages through graphs and fast, actionable insights.
- Monitor variances in ratings and act before conversion is affected.
- Break down ratings by 5-star and 4-star ratings and ratings below 4-star levels to learn about customer sentiment in detail.
- Compare product categories and performance in ratings on various products to see which category offers the greatest satisfaction.
- Use visuals with percentage breakdowns to identify priority improvements or to build work for product trust.
Reviews by Source
Identify where your reviews are collected from and which channels are most effective.
- Keep track of reviews collected via emails, product page forms, Q&A, and loyalty programs.
- Compare the performance of sources with graphs/reports and test, learn, then adapt your review collection strategy.
- Get an insight into customer behaviour through touchpoints such as web vs custom push notifications.
Top Reviewed & Top Rated Products
Discover the actual products that have truly won your customers’ hearts – the highest volume of reviews and best ratings.
- Discover which products are talked about and loved, and trusted most by customers.
- Position these products with the best performance in marketing on product pages, homepages, and checkouts – they provide instant credibility.
- Leverage star ratings and review count for CTR in ads and snippets for SEO and social.
- Leverage marketing campaigns, upsell strategies, and email promotions by featuring products with the most reviews and best ratings.
- Present products as bestsellers to increase trust with customers and decrease friction on conversion.
Top Reviewed & Top Rated Products
Discover the actual products that have truly won your customers’ hearts – the highest volume of reviews and best ratings.
- Discover which products are talked about and loved, and trusted most by customers.
- Position these products with the best performance in marketing on product pages, homepages, and checkouts – they provide instant credibility.
- Leverage star ratings and review count for CTR in ads and snippets for SEO and social.
- Leverage marketing campaigns, upsell strategies, and email promotions by featuring products with the most reviews and best ratings.
- Present products as bestsellers to increase trust with customers and decrease friction on conversion.
Email Analytics for Reviews
Track the effectiveness of your review request campaigns.
- Requests Sent Over Time: Monitor how many review requests are being sent daily, weekly, or monthly.
- Request Conversion Rate: Understand how many customers responded with reviews and optimise for better engagement.
- Compare email and push notification performance in an easy-to-read dashboard.
How Retenzy Review Analytics is Different
Drive Smarter Decisions with Review Insights
Transform customer reviews into data-backed strategies that drive product growth and build customer trust.
Visual Analytics Dashboard
Have easy-to-read graphs and charts for every customer review metric so you can receive data without tedious spreadsheets.
Automatic Feedback Collection Tracking
Measure how well your email campaigns and push campaigns are at generating true customer reviews
Boost Conversions with High-Rated Products
Leverage the products that are top-rated and most reviewed to reduce cart abandonment and increase average order value(AOV).
SEO-Boosted Review Data
Showcase ratings and review counts on Google search results with schema-rich snippets.
All-In-One Review & Analytics Platform
Retenzy gives you a single dashboard to collect, analyse, display, and act on customer feedback.
How Retenzy Transformed Review Analytics for Brands
FAQ’s
Review analytics allows you to measure customer satisfaction, identify product performance and optimise marketing approaches based on data-driven insights.
Yes. Having review ratings displayed in Google snippets increases organic traffic and click-through rates and builds brand trust.