Turn Customer Feedback into Potent Insights with Review Analytics.
Brands leveraging review analytics gain deeper customer insights, cultivate customer retention, and accelerate sales.
Analyze the Collected Reviews
Analyse, track, and understand all review data collected from across your store with visual dashboards and real-time insights.
- Access a comprehensive view of customer sentiment by analysing reviews with the aid of simple-to-read charts and graphs.
- Identify trends in review data to effect positive changes to your products, services, and customer experience.
- Use review heat maps and trend lines to evaluate seasonality and customer behaviour.
Average Rating & Rating Breakdown Analytics
Effectively sift through and understand how customers perceive your brand through rating analysis.
- Quickly view star rating averages through graphs and fast, actionable insights.
- Monitor variances in ratings and act before conversion is affected.
- Break down ratings by 5-star and 4-star ratings and ratings below 4-star levels to learn about customer sentiment in detail.
- Compare product categories and performance in ratings on various products to see which category offers the greatest satisfaction.
- Use visuals with percentage breakdowns to identify priority improvements or to build work for product trust.
Reviews by Source
Identify where your reviews are collected from and which channels are most effective.
- Keep track of reviews collected via emails, product page forms, Q&A, and loyalty programs.
- Compare the performance of sources with graphs/reports and test, learn, then adapt your review collection strategy.
- Get an insight into customer behaviour through touchpoints such as web vs custom push notifications.
Top Reviewed & Top Rated Products
Discover the actual products that have truly won your customers’ hearts – the highest volume of reviews and best ratings.
- Discover which products are talked about and loved, and trusted most by customers.
- Position these products with the best performance in marketing on product pages, homepages, and checkouts – they provide instant credibility.
- Leverage star ratings and review count for CTR in ads and snippets for SEO and social.
- Leverage marketing campaigns, upsell strategies, and email promotions by featuring products with the most reviews and best ratings.
- Present products as bestsellers to increase trust with customers and decrease friction on conversion.
Email Analytics for Reviews
Track the effectiveness of your review request campaigns.
- Requests Sent Over Time: Monitor how many review requests are being sent daily, weekly, or monthly.
- Request Conversion Rate: Understand how many customers responded with reviews and optimise for better engagement.
- Compare email and push notification performance in an easy-to-read dashboard.
How Retenzy Review Analytics is Different
Drive Smarter Decisions with Review Insights
Transform customer reviews into data-backed strategies that drive product growth and build customer trust.
Visual Analytics Dashboard
Have easy-to-read graphs and charts for every customer review metric so you can receive data without tedious spreadsheets.
Automatic Feedback Collection Tracking
Measure how well your email campaigns and push campaigns are at generating true customer reviews.
Boost Conversions with High-Rated Products
Leverage the products that are top-rated and most reviewed to reduce cart abandonment and increase average order value(AOV).
SEO-Boosted Review Data
Showcase ratings and review counts on Google search results with schema-rich snippets.
All-In-One Review & Analytics Platform
Retenzy gives you a single dashboard to collect, analyse, display, and act on customer feedback.
Explore, Expert Tips, Trends & Growth Stories
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Frequently Asked Questions!
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What is Retenzy?
Retenzy is an all-in-one business solution designed to improve Shopify stores by offering features such as review imports, reward distribution, and automated email campaigns. Our goal is to help you engage customers, boost sales, and simplify your marketing efforts.
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What types of automated emails can I send?
Retenzy offers a range of automated email options including welcome emails, order confirmations, shipping updates, abandoned cart reminders, and post-purchase follow-ups. These automated emails help you maintain consistent communication with your customers and enhance their shopping experience.
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Is there a dashboard to track my store's performance?
Absolutely! Retenzy provides a detailed dashboard that gives you insights into your store's performance. You can track sales, review metrics, customer engagement, and the effectiveness of your marketing campaigns all in one place, enabling you to make data-driven decisions to grow your business.
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How does the Retenzy Review feature work?
Retenzy automates review collection by sending customizable requests via email or SMS after every purchase. Verified reviews appear directly on your store, helping build social proof and boost conversions.
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Can I customize how reviews look on my website?
Yes, you can fully customize the layout, colours, and style of review widgets to match your brand’s theme and tone.
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What makes Retenzy’s loyalty program different?
Our loyalty system is fully flexible, create point-based, tiered, or referral-based programs that adapt to your customers’ behaviour and preferences.
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Can customers track their rewards easily?
Absolutely. Customers can view their earned points, available rewards, and redemption options right from their account dashboard.
